{"id":2239,"date":"2024-01-30T18:06:14","date_gmt":"2024-01-30T21:06:14","guid":{"rendered":"https:\/\/www.brazilcarestore.com\/plus-dinformations\/"},"modified":"2025-04-10T15:49:25","modified_gmt":"2025-04-10T18:49:25","slug":"plus-dinformations","status":"publish","type":"page","link":"https:\/\/www.brazilcarestore.com\/fr\/plus-dinformations\/","title":{"rendered":"Plus d&rsquo;informations"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Politique relative aux produits d\u00e9fectueux<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Nous vous prions de bien vouloir inspecter votre colis \u00e0 la livraison. S&rsquo;il arrive gravement endommag\u00e9, veuillez refuser la livraison et le retourner au transporteur. <\/li>\n\n\n\n<li>Il est essentiel d&rsquo;obtenir un num\u00e9ro de r\u00e9clamation aupr\u00e8s du transporteur et de le communiquer \u00e0 notre \u00e9quipe d&rsquo;assistance. Sans cette information, nous ne pourrons pas vous aider. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Annulations et remboursements<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Les annulations de commande ne sont possibles qu&rsquo;avant le retrait de la commande. Une fois la commande exp\u00e9di\u00e9e, aucune annulation ni remboursement ne sont possibles, car les retours au Br\u00e9sil sont peu probables. <\/li>\n\n\n\n<li>Nos produits sont destin\u00e9s \u00e0 un usage professionnel. Nous d\u00e9clinons toute responsabilit\u00e9 en cas de r\u00e9sultats insatisfaisants dus \u00e0 une mauvaise application ou \u00e0 un manque d&rsquo;expertise technique. <\/li>\n\n\n\n<li>Aucun remboursement ne sera accord\u00e9 pour les commandes refus\u00e9es en raison de droits ou taxes d&rsquo;importation impay\u00e9s. Il est de la responsabilit\u00e9 du client de v\u00e9rifier la r\u00e9glementation douani\u00e8re de son pays avant de finaliser son achat. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Retours et probl\u00e8mes de livraison<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Si un envoi est retourn\u00e9 pour des raisons ind\u00e9pendantes de la r\u00e9glementation br\u00e9silienne, il sera consid\u00e9r\u00e9 comme perdu et aucun remboursement ou remplacement ne sera fourni.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Assurance qualit\u00e9 et garanties<\/h2>\n\n<p>\u2714 Authenticity Guarantee \u2013 All products are sourced directly from manufacturers with official invoices.<br\/>\u2714 Valid Shelf Life \u2013 Products are always within their expiration date.<br\/>\u2714 Proper Storage Conditions \u2013 Maintained under optimal temperature and lighting until shipment.<br\/>\u2714 Leak-Proof Packaging \u2013 Each bottle is securely sealed with a protective plastic layer.<br\/>Shipping Policy \u2013 DAP (Delivered at Place)<\/p>\n\n<p>Notre magasin fonctionne sous l&rsquo;Incoterm DAP (Delivered at Place), garantissant un processus de livraison fluide et s\u00e9curis\u00e9. Nous prenons en charge toute la logistique, y compris l&rsquo;exp\u00e9dition, le d\u00e9douanement \u00e0 l&rsquo;exportation et la livraison \u00e0 la destination convenue. Une fois les marchandises arriv\u00e9es, l&rsquo;acheteur est responsable des droits d&rsquo;importation, des taxes et du d\u00e9douanement.  <\/p>\n\n<h2 class=\"wp-block-heading\">Comment \u00e7a marche :<\/h2>\n\n<p>\u2714 Nous nous occupons de: l&rsquo;exp\u00e9dition, les proc\u00e9dures d&rsquo;exportation et la livraison dans votre pays.<br\/>\u2714 Vous g\u00e9rez: les droits d&rsquo;importation, les taxes et tous les frais li\u00e9s aux douanes.<\/p>\n\n<p>Cela garantit une exp\u00e9dition fluide et vous donne un contr\u00f4le total sur les proc\u00e9dures d&rsquo;importation. Pour \u00e9viter tout retard, nous vous recommandons de v\u00e9rifier la r\u00e9glementation douani\u00e8re de votre pays avant de passer commande. Pour toute question, notre \u00e9quipe d&rsquo;assistance se fera un plaisir de vous aider!  <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">FAQ et informations d&rsquo;exp\u00e9dition &#8211; Clients europ\u00e9ens et internationaux<\/h2>\n\n<h3 class=\"wp-block-heading\"><strong>D&rsquo;o\u00f9 viennent les produits?<\/strong><\/h3>\n\n<p> Tous nos produits sont exp\u00e9di\u00e9s depuis notre entrep\u00f4t br\u00e9silien.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Qui est responsable des taxes \u00e0 l\u2019importation?<\/strong><\/h3>\n\n<p>Pour les clients hors du Br\u00e9sil, veuillez noter que les droits d&rsquo;importation, les taxes et les frais de douane ne sont pas inclus dans les frais de livraison. L&rsquo;acheteur est seul responsable de toutes les taxes applicables \u00e0 la livraison de la commande.  <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Que dois-je faire si mon produit arrive endommag\u00e9?<\/strong><\/h3>\n\n<p>S&rsquo;il y a des dommages aux articles que vous avez command\u00e9s lors de la livraison, veuillez nous contacter dans les 5 jours. <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Combien de temps faudra-t-il pour que ma commande soit livr\u00e9e?<\/strong><\/h3>\n\n<p>La plupart de nos clients re\u00e7oivent leur colis en moins de 5 jours. Vous recevrez les informations de suivi dans les 24 heures (hors week-ends et jours f\u00e9ri\u00e9s) suivant votre commande. G\u00e9n\u00e9ralement, ce d\u00e9lai est le jour m\u00eame si la commande est pass\u00e9e avant notre heure de fermeture. Le d\u00e9lai de livraison maximum pr\u00e9vu est de 10 \u00e0 15 jours, selon le pays de destination et l&rsquo;adresse de livraison. Veuillez noter que le d\u00e9lai de livraison peut varier en fonction des pratiques d&rsquo;exp\u00e9dition du transporteur, du lieu de livraison, du mode de livraison et de la quantit\u00e9 d&rsquo;articles command\u00e9s. Voici un d\u00e9lai de livraison typique pour nos clients:     <\/p>\n\n<p><strong>United States and Canada<\/strong>: 3 to 5 days<br\/><strong>Europe<\/strong>: 4 to 6 days<br\/><strong>Middle East<\/strong>: 5 to 7 days<br\/><strong>Asia and Oceania<\/strong>: 7 to 9 days<br\/><strong>Africa<\/strong>: 7 to 10 days<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Informations Compl\u00e9mentaires:<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Toutes les commandes sont trait\u00e9es et exp\u00e9di\u00e9es uniquement les jours ouvrables, du lundi au vendredi, hors jours f\u00e9ri\u00e9s. Les commandes pass\u00e9es le samedi et le dimanche seront trait\u00e9es le jour ouvrable suivant. <\/li>\n\n\n\n<li>Toutes les commandes sont soumises \u00e0 la disponibilit\u00e9 des produits. Si un article de votre commande est indisponible, nous exp\u00e9dierons la partie disponible, et lorsque l&rsquo;article manquant sera disponible, nous exp\u00e9dierons le reste. <\/li>\n\n\n\n<li>Les frais d&rsquo;exp\u00e9dition de votre commande ne sont pas remboursables et sont bas\u00e9s sur le poids des articles achet\u00e9s et votre localisation.<\/li>\n\n\n\n<li>Votre commande peut \u00eatre livr\u00e9e en plusieurs envois s\u00e9par\u00e9s.<\/li>\n\n\n\n<li>Des frais d&rsquo;exp\u00e9dition suppl\u00e9mentaires peuvent s&rsquo;appliquer en fonction de votre emplacement et de la taille de votre commande. <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Politique relative aux produits d\u00e9fectueux Annulations et remboursements Retours et probl\u00e8mes de livraison Assurance qualit\u00e9 et garanties \u2714 Authenticity Guarantee \u2013 All products are sourced directly from manufacturers with official [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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